Courses Available From Global Automotive Consultants Inc.

To receive a free Power Point Presentation on any of the following training courses please contact us at:
(289) 259-9169 or by email at: info@fixedbygac.com

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1. The Buying Experience

This is your biggest opportunity to “Brand Your Dealership.” If you fail to “WOW” your customers during the sale and delivery of the vehicle, you could lose a lot more than a repeat sale.

2. Customer Expectations

With today’s fierce competition, just meeting customer expectations might not be enough. Customers are looking for service in the wildest sense and all too often we fail to meet their expectations.

3. Service Advisor Self-Evaluation

Service advisors are point of contact people who are responsible for service generating parts and labour sales whilst maintaining customer satisfaction. Never under estimate this most critical position.

4. Developing a Business Process

A good process beats a free oil change. With increase competition and customer demands, an effective process for running the business is a major requirement.

5. Customer Satisfaction

How much is customer satisfaction really worth? All too often we spend time talking about staff wants and needs and forget who is paying the bill.

6. Team Building

Managers have a number of interesting job functions, but unfortunately not enough attention at times is paid to team building.

7. Speed of the Leader

The speed of the leader is the speed of the pack. To be a good leader takes passion, enthusiasm, and good attitude. The question is how do you rate?

8. Action Centered Leadership

Action centered leadership deals with goal setting and working with “Task needs, Individual needs, and Group needs.”

9. Tools for Building Business

Who is actually the industry, the OEM or the independents? Take a look at the market, customer and products.

10. Survival of the Dealership

What are your plans for weathering the storm? Recognizing the market change is the first step to survival.

11. Customer Handling Process

This advisor seminar covers A to Z on taking care of the customer, from writing up the repair order to handing over the vehicle.

12. The Seven Deadly Sins

We are all guilty of committing some of the deadly sins. When it comes to time management maybe it is lack of telephone skill, or poor organizing and planning.

13. Growing you Business

You can’t manage things you don’t measure; effectively branding your business is essential for future growth.

14. Quality

Too much quality can ruin your business as sealed hood technology reduces warranty dollars and customer visits to the store.

15. The Telephone: Friend or Foe?

The telephone can be a friend or foe. Either way, it is where most of your business comes from and often is the first chance you get to make a positive impression on your customer.

16. Selling Maintenance

Nothing happens until someone sells something! When asking properly for the business, both you and your customer win.

17. Starting the Day

Always start the day with a positive attitude and remember your employees aren’t depressed, they are optimistically impaired.

18. The Variable Service Department

Learn how to pick up the crumbs without over-selling. Look at key decisions that drive customers into your shop.

19. Competing Against the Competition

The competition is eating your lunch and at times you deliver. We take a basic look at widening our window of opportunity.

20. Six Ways to Lose Money in your Service Department

A lot of people make the claim they can increase your profits. We give you six ways you are guaranteed to lose money.

21. Weathering the Storm

Your fixed operations are no longer fixed. We now have a variable service department. We are faced with less work orders, lower hours per work order, and dropping effective door rate.